After-sales and project orders, run like the rest of the plant
If you sell machines, panels or systems, the order doesn’t end at dispatch. Track every unit by serial number, sell and service AMCs, and bill long orders against milestones.
Service revenue leaks after dispatch
Warranty dates sit in files, AMC renewals are missed, and long project orders are billed late because nobody tracks what has been earned but not invoiced.
- No one can say which units are still under warranty
- AMC renewals lapse because reminders depend on one person
- Engineers visit sites without the unit’s service history
- First-time-fix and SLA are never measured
- Milestones are achieved but not invoiced for weeks
Five modules for service and projects
Installed base is created automatically on dispatch, so service starts with a complete record.
Installed Base
Every unit delivered, by serial number: who has it, where it sits, warranty start and end, contract cover and full service history.
Service Contracts (AMC / CMC)
Scope, covered units, visit schedule, response and resolution commitments, contract value, billing plan, renewals and profitability.
Service Tickets & Field Visits
From complaint or preventive visit to the engineer on site, spares used, resolution, customer signature and service invoice, with SLA and first-time fix.
Project & Milestones
Long orders held as one project: scope, dates, milestones with billing triggers, and money billed against money earned.
Deliverables & Site Tasks
Work under a project with owners, dependencies and checklists; site tasks carry a customer signature.
See these modules on a plant like yours
40-minute walkthrough on simulated companies across trades.
Book a demoService, AMC & Projects: common questions
Is the installed base created automatically?
Yes. When a serialised product is dispatched, NirmitiX creates the installed-base record with customer, location and warranty dates.
Can we measure SLA and first-time fix?
Yes. Every service ticket tracks response and resolution against the contract commitment, and records whether the issue was fixed on the first visit.
How does milestone billing work?
Each milestone in a project carries a billing trigger. When it is achieved, the amount earned but not yet billed appears on the owner’s home screen until it is invoiced.
See NirmitiX run a factory like yours
A 40-minute live walkthrough on real manufacturing data across ten simulated companies in different trades. Bring your toughest month-end question.